Refund Policy

Original Artwork

We take pride in the quality of our fine art and want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, please review the following refund policy:

General

  1. Artwork Purchased in-person: You have 5 days to return the artwork for a full refund. The item must be returned in original condition. If shipping back to the artist, you must pack the artwork to prevent damage and insure the package for the full value of the piece.
  2. Artwork Purchased online, directly from 5 Pebbles LLC: Artwork is sent insured and in protective packaging. For items received damaged, please see the section on shipping.
    If you are requesting a return because you changed your mind, you have 5 days from the date of receipt to contact 5 Pebbles LLC (the artist) to make arrangements for a return. You are responsible for securely packing the artwork and shipping it insured for the full retail value, at your expense.
  3. Refunds will only be issued to the original form of payment.
  4. To be eligible for a refund, the item must be returned, insured, in its original condition, with all tags and packaging intact.
  5. Refunds will be processed once the item is received and inspected. We will notify you of the refund status via email.

Shipping Damage

  1. You must open and inspect the package upon receipt in order for a return due to damage.
  2. If you find the artwork damaged, do not accept the package. The artist will make arrangements for a refund or to repair the piece at his discretion.
  3. Shipping and handling charges are non-refundable.
  4. If you receive damaged artwork, please contact us immediately so that we can work with our shipping partner to provide repair, replacement, or issue a refund. Each artwork is shipped with insurance and must be inspected by you before you sign for and accept the package. Once the package has been signed for and accepted, we may not be able to provide a refund. If, upon inspection, you find any damage, please do not sign for the package and refuse to accept it.
  5. For the fastest resolution, please include a photograph demonstrating the poor quality or the damage to the item. The optimal pictures taken of the artwork on a flat surface, with damage or quality issue clearly displayed. We will use this information to help you with your order.

Commissions and Custom Work

  1. Because deposits are used to purchase materials for custom and commissioned works, deposits may not be refundable. Please contact us as soon as possible if you would like to cancel a commission.
  2. You will be notified by email with the date your commission is scheduled to start. You have until the start date indicated on the notification email to cancel the commission for a refund, less any cost for materials.
  3. You may cancel a commission prior to notification of the work start date for a full refund of any deposit.

If you have any questions or concerns about our refund policy, please contact us.

Products & Prints

For prints purchased through our store, please contact us as soon as possible so we may assist you. We follow our print provider’s return policy.

For apparel and product (i.e. mugs, notebooks, etc) returns, please work directly with our merchandise provider. If you would like assistance, please do not hesitate to contact us. While we are, unfortunately, unable to accept returns of partner store merchandise, we will do our best to work with you to find a solution.

Disputes

These Terms will be governed by and construed in accordance with the laws of the State of Illinois, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Lake county Illinois for the resolution of any disputes.